Refund policy
If 30 days after receiving your item(s)/combo package you would like to request a return please view procedures:
To be eligible for a return, your item(s)/full combo package as per existing order must be in the same condition that you received it, un-opened, unused, and in its original packaging. You’ll also need to send the receipt or proof of purchase.
To start a return, you can contact us at info@imsyser.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@imsyser.co.za or call 086 010 3859
Damages and issues upon receipt of your order:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make the necessary arrangements.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To be eligible for a return, your item(s)/full combo package as per existing order must be in the same condition that you received it, un-opened, unused, and in its original packaging. You’ll also need to send the receipt or proof of purchase.
To start a return, you can contact us at info@imsyser.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@imsyser.co.za or call 086 010 3859
Damages and issues upon receipt of your order:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make the necessary arrangements.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.